We integrate our product with your existing Wi-Fi router. To run the mobile application inside your house, you will not require an internet connection. Therefore if you are connected to the same router and the internet is down or not connected, you can still control the smart devices. For controlling your house or smart devices from outside, you would need the internet on your mobile phone as well as inside your house.
No, you can download our smart home app, free of cost, from Google Playstore or from Apple’s Appstore.
Our app is compatible with both IOS and Android mobiles with Andriod version 4.0 or more
Data privacy and security
No, the WIFI Passwords are not saved on our server
As long as your Wi-Fi Network Login Credentials, User Login Credentials & Device Credentials are strong and are not compromised, the chances of the security vulnerability are close to nil with our devices. We follow a multi-level and multi-layer security approach between devices and our platform to provide the right security to our customer.
Homes and Access Control
No, there is no limit to the number of homes that can be linked to a user account. But at a time, a user can enter and operate devices in one home only.
Prime User of a home is the user who created the home in the SMART HOME Mobile application.
Prime User can add/remove users from home and also can accept/reject join requests from other users.
Only Prime User can revoke access to anyone in home.
(Prime User is the user who created the home in the SMART HOME application)
Go to Settings > Homes > (Select Home) > Users > (Select User to remove) > Delete User
Anyone can join your home once the join request is accepted by the Prime User.
(Prime User is the user who created the home in the SMART HOME Mobile application)
To give devices access to other people, there are two ways, they are
1. Ask the user (who wants to get access) to, go to Settings > Homes > Join Home > search with email/phone of home users > Request > Done (once prime user accepts request from notification)
2. Prime user can add any other users by doing, Settings > Homes > (Select Home) > Users > Add User > Provide email/phone of registered User > Done
IR Blaster
Yes, IP is assigned automatically based on the network to which the product is connected. The user needn’t manually configure the IP.
Yes, every IR_BLASTER has a device identification number. It is can be viewed on the product sticker easily.
IR_BLASTER can save upto 4 Wifi networks. It connects to the strongest network available at the time.
Yes, to avail all features on your IR_BLASTER device, it is recommended to have internet connectivity on your home network. But it is not mandatory for using basic features like turn on/off,changingtemperatures,speakervolumesetc.,ifthemobilephoneandIR_BLASTER areconnectedtosameWi-Fi.
OntheIR_BLASTER ,taptwiceontheresetbuttonwithasharppin(Itislocatedbesidethestickeronthedevice),youcannowresettheremote.
You can share and revoke access to other individuals to your home on the app.
The app can support any number of users.
Yes, all users connected to the same home on the app can control appliances with in the home using the app.
It connects to 2.4GHz, Wi-Fi802.11b/g/n,and uses 4 IR LEDs,functioning at 940nm and 20-60kHz.
No,atthemomenttheIR_BLASTER doesnotsupportsignalsreceivedfromthedeviceremote.
The average response time is about 100ms, which is less than a blink of an eye.
PS:Given in good internet connectivity.
No it doesn’t.IR_BLASTER can send signals from any direction in the room in which it is installed provided there is no physical obstruction blocking the device.
Yes.All updates will be performed automatically and over the air(OTA). No user intervention is required.
No. It does not.
OnlymobilephonesequippedwithIRblasterscancontrolelectronicapplianceswiththehelpofappsalone.Theydonothave360degreesupportforremotecontrol,whereaswithIR_BLASTER youcanpointanywhereintheroomtooperateyourdevice.Alsowithourproduct,youdon’tneedtobephysicallypresentinthesameroomasyourappliance,asyourSMARTHOMEAppcanfunctionfromanypartoftheworld.
Yes.TheIR_BLASTER can control appliances within 20m of its radius.If your room has larger dimensions,you can add multiple IRBLASTER devices to control the devices in the room
Yes you can.You can unplug the IR_BLASTER and plug in another room and it will still work fine.
The IR_BLASTER can support devices with in 20m of its radius in the same room.
Yes.Please raise a ticket in the app. Go to Settings>Support>Raise a complaint
IR_BLASTER can support over 6000+ brands of all IR based electronic devices.
If you have already added the device in the home.
Go to Settings>Devices>(Select Device)>Configure Device
Follow the steps given in the video in that screen to configure your device.
You can simply turn it on by plugging it in to a USBadapter.
IR_BLASTER is a portable smart remote.It can function as a universal remote for various devices like TV,AC,Set-topbox,MediaStreamer,Projectoretc.,Simply connect the IR_BLASTER to any USB adapter, enable your local Wi-Fi network and you’re ready control your appliances.
Mesh Network
Yes, all smart devices work on MESH wifi networks. Also, ensure to select the WIFI that has highest signal strength for better performance of the device.
Networking
Dear User, sorry for the inconvenience. The network configurations change if you replace the router or use a new network. To use a device that has been connected to a different network, first remove that device from the app, reconnect it to the new network, and then add it again.
Dear user, sorry for your inconvenience. If you cannot use the Internet, you need two smartphones that can provide a network hotspot. One phone turns on the hotspot as the network provider and the other can connect to the device. Otherwise, the device may not work properly. Thanks for your support and understanding.
